Business Operation (Level I–III)

The Business Operation programme at LIEST is a competency-based training course designed to equip learners with practical skills in basic business activities, office operations, customer service, record keeping, and entrepreneurship at Levels I, II, and III.

Programme Overview

Programme Name	Business Operation
Levels	Level I, II & III
Duration	Up to 2 Years
Field	Business & Office Practice
Mode	Competency-Based Training (CBT)

Programme Objectives

Objective	Description
Basic Business Skills	Equip learners with fundamental business operation skills
Office Practice	Train in office procedures and customer service
Record Keeping	Develop skills in basic accounting and documentation
Entrepreneurship	Promote small business and self-employment skills

Level Structure

Level	Focus Area	Skills Acquired
Level I	Basic Business Introduction	Communication, office ethics, basic operations
Level II	Intermediate Business Skills	Customer care, record keeping, sales basics
Level III	Advanced Business Practice	Entrepreneurship, supervision, business management

Admission Requirements

Entry Level	Requirements
Level I	Primary School Certificate (Std VII) or equivalent
Level II	Completion of Level I or equivalent experience
Level III	Completion of Level II or equivalent qualification

Career Opportunities

Sector	Job Roles
Private Sector	Office Assistant, Sales Agent, Shop Attendant
Public Sector	Clerical Assistant, Records Assistant
Self Employment	Small Business Owner, Entrepreneur